Refund & Returns Policy

RETURNS & REFUNDS POLICY

Every TowDeck alarm clock is custom made to order for each individual customer. For this reason, ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, or personal preference.

We do NOT offer refunds, returns, or exchanges for:

- Changing your mind, or no longer wanting the item.
- Not liking the look, size, color, weight, or sound once it arrives.
- Expecting features the product does not have. Please note clearly:
   – The product does NOT emit real flames, fire, smoke, or combustion. The exhaust vapor is a small ultrasonic mist effect and the tailgate glow is an LED LIGHT EFFECT ONLY, shown as vapor and light in all product images and videos.
   – The product does NOT drive, roll, hover, or move. It is a stationary desk alarm clock — the wheels stay bolted to the chrome roller cradles and the truck vibrates in place on its brushed steel display base during the alarm, by design.
   – Tailgate stamps, badge details, and body stylings are decorative die-cast collectible design elements and do not imply any endorsement, affiliation, or sponsorship by Ford Motor Company, Stellantis / Ram, or any other vehicle manufacturer.
- The normal pre-order production wait time you agreed to at checkout.

We DO offer a replacement or refund for:

- Items that arrive defective or damaged (broken parts, non-working alarm, non-working LED, non-working headlights, non-working engine sound, damage in transit).
- Receiving the wrong item.

To make a valid claim, email towdeck.official@gmail.com within 7 days of delivery with your order number and a clear photo or video showing the defect or damage. We will repair, replace, or refund the affected unit at our discretion.

Cancellations: orders can be cancelled for a full refund within 24 hours of purchase, before production begins. After 24 hours, production has started and the order can no longer be cancelled or refunded, except for defective or damaged items as described above.

Because each item is made to order, returned goods cannot be resold, which is why this policy is strict. Please read the full product description and watch the product videos before ordering — all features are shown honestly.